034: Can You Hear Me? Virtual Communication with Dr. Nick Morgan

The world is changing, and us with it. We are living our lives 50% in the real world, and the other half in the virtual world. With the internet connecting the two, it’s harder than ever to imagine one without the other. While it seems like we’re more connected than ever, in truth, our communication has become LESS personal. We’re joined today by Dr. Nick Morgan, who discusses the pros and cons of how we connect with people, despite the limitations of virtual communication. Dr. Nick Morgan recently wrote a book titled, “Can You Hear Me? How To Connect With People In A Virtual World.” He tells us the story that inspired him to write this book, and how it can change your perception of unconscious communication. How is technology making communication worse? Believe it or not, it’s not auto-correct. Nick reveals one of the biggest problems with online communication: people use the same language pattern they use face-to-face, and due to the lack of emotional subtext, we often misunderstand people's intent. We go on a default "nasty" setting because our brain has filled the gap with negative information to anticipate danger and ‘protect’ ourselves. This is why we're likely to be less trusting online than we are in the real world. What makes for effective virtual communication? Nick talks about how our reaction depends on how we’re perceiving the other person - if we default to distrust, our reaction mirrors that. Fortunately, we’re becoming more aware of our behavior online. By extending more empathy and understanding, we’re becoming better adults. What’s the benefit of communicating in person? When we meet people in person, it is easier to establish a meaningful connection than we can do online - this takes a lot longer virtually. Nick shares how this is especially useful for first meetings. It would seem that despite the ease of communicating online, we are more alone and our relationships have become much harder to maintain. How do we fix this and be better at labeling the emotional undertones in our virtual conversations? It comes down to one thing at a time - a whole bunch of little fixes that focus on being more understanding and a little bit more connected. Nick and Laurie talk about how the power of well-placed humor can strengthen online relationships, and the importance of understanding where the overlap lies between the real world and the online world. The DIY HR Handbook Wouldn’t you love to get your hands on Laurie’s no-holds-barred, honest DIY HR Handbook for employees and pros alike? Download it for free! Dr. Nick Morgan Public Words Public Words Facebook Public Words Twitter Public Words LinkedIn Public Words Instagram Can You Hear Me? LinkedIn Facebook Twitter Instagram