035 - Has Social Media Become the New Complaint Department?

Grace and Alex are diving DEEP to discuss the pressure that comes with public reviews and viral criticism, especially for small business owners and creative entrepreneurs. They unpack how one negative post can outweigh years of strong work, why social media has become a complaint department, and how to respond professionally when feedback turns public. Alex also shares a personal story about receiving a four-star review early in her career, plus a broader conversation about stolen images, accountability, and what happens when business disputes spill onto TikTok and Threads.Send us burning questions, topic ideas, and things you’re loving about the podcast!Connect with Alex & Grace:Alex - WebsiteGrace - WebsiteEducation:Grace - 1:1 CoachingMust-Have SystemsWebsite - PixiesetCRM - HoneybookSocial Media ManagementArisa Haus Creative Marketing AgencyGrace & Andrew Cacho provide clarity to businesses and personal brands by means of Brand Message Clarity, Audits, Brand Strategy, Content Creation, Photo & Video, Web Design, and Social Media Management.