035: Minding the Product Gap with Samuel Hulick

Samuel Hulick shows us how to build bridges for our users. He motivates us to make sure that the effort put into building the software is not wasted in the onboarding experience. He also inspires us to stay curious, and always be learning. Secret Identity/Origin Story (5:04) Onboarding Defined (9:30) Biggest Superhero (16:08) Biggest Failure (17:00) Weirdest Teardown (32:00) Design Superpower (39:20) Design Kryptonite (41:24) Design Superhero Name (42:40) Habit Of Success (48:30) Invincible Resource (50:23) How Much Is Too Much (52:00) Best Advice (64:20) LINKS Samuel's Personal Twitter Samuel's Professional Twitter Samuel's Website Product People, Mind the Gap! [ARTICLE] Never Mix Up Features with Benefits Ever Again [ARTICLE] The Art of Building (or Burning) Product Bridges [ARTICLE] Kathy Sierra (Business of Software 2009) [VIDEO] Extra Credits (YouTube) [VIDEO]