036 - BTW: Reviews and Reputation Strikes Back with Jake Hughes and Katie Ritter

In this compelling episode of Beyond the Work, host Chris Caramanica reunites with Katie Ritter and Jake Hughes from Widewail to explore the latest insights from the 2025 Voice of the Resident report. Drawing from over a million resident reviews, they uncover the critical factors influencing resident satisfaction and retention in the multifamily housing industry.The discussion delves into the pivotal role of maintenance services, the impact of communication breakdowns, and the growing emphasis on cleanliness and trust. Katie and Jake share how technology and proactive management can address these challenges, enhancing the overall resident experience.Episode Highlights:-Why has maintenance become a central concern in resident satisfaction and retention?-What the 2025 Voice of the Resident report reveals about evolving resident expectations and feedback trends.-The report analyzed over 1 million resident reviews to identify key areas impacting the resident experience.-How property managers can leverage technology and proactive strategies to improve communication and trust with residents.Tune in to discover how these insights can inform your approach to property management and resident engagement.Don't miss out—like, subscribe, and share this episode to stay ahead in the multifamily industry.🎯 Click subscribe @MultifamilyMediaNetwork on YouTube and stay up to date on our vast network of multifamily professional-hosted podcasts covering all the industry hot topics!🌐 Visit www.multifamilymedianetwork.com to sign up for our newsletter and browse our extensive library of podcasts and blogs from today’s multifamily leaders!#BeyondTheWork #VoiceOfTheResident #MultifamilyHousing #ResidentExperience #PropertyManagement #MaintenanceMatters #ResidentFeedback #TrustInHousing #CleanLiving #TechInPropertyManagement