036 | Common printing problems and troubleshooting tips

Looking for how to solve those pesky printing problems? Bracknell-based PaperCutter, technical support engineer Jemma Roxburgh, drops by the show and tells PaperCutter Kieron all about the most common PaperCut printing problems and how to troubleshoot them. Slight disclaimer, we're mainly referring to issues experienced in PaperCut MF and PaperCut NG managed print environments, but we also have some PaperCut Hive and PaperCut Pocket tips. Tune in to hear all the top tips on how to cure your printing woes. As well as some fun anecdotes about the wild and wacky world that is working in technical support. Episode timestamps: Introduction 0:13 A bit about Jemma and how PaperCut support works 3:51 Printing problems overview 7:21 How to log in 9:47 Site down situations 12:30 Upgrading too high 18:01 Print Nightmare 19:55 BYOD printing issues 23:15 Mobility Print troubleshooting 26:48 Print Deploy troubleshooting 32:24 Secure Print Release 36:47 MFD issues 38:22 Printer driver tips 42:47 Network issues 46:24 PaperCut application server specs 49:00 PaperCut Hive and PaperCut Pocket tips 52:29 Thank you Jemma 55:51 Printing problems summary 56:50