037. Quick Service Restaurant (QSR) Trends Operators Need to Know with Matthew Blair

How can quick service restaurants stay relevant in a market that changes overnight? Matthew Blair knows what happens when a concept stops evolving. After selling his original World Wrapps and buying it back eight years later, he saw firsthand how a brand that pioneered global fusion wraps could lose its edge when consumer expectations shifted. In this episode, we sit down with Matthew, co-owner of World Wrapps, to explore the trends reshaping the QSR space. Matthew shares how he revitalized his concept by embracing fresh-pressed tortillas, implementing smart technology like kiosks, and finding the right balance between automation and genuine hospitality. He demonstrates that operational efficiency and quality can coexist in a thriving quick service restaurant. Get full show notes, resources, transcript, and more information here: https://www.therestaurantsalesbroker.com/post/quick-service-restaurant-qsr-trends.