038: Who Moved My Cheese - The UX of Managing Change

Change occurs throughout our lives, yet most people have great difficulty with it. In his book Who Moved My Cheese, Spencer Johnson, M.D. provides an allegory that spells out four different types of people and how they respond to significant change. When the cheese is moved, two of the four people freeze up and try to make things go back to how they were, and two move on and deal with it quickly. The lessons of this simple book are good for dealing with change in our personal lives and also good to keep in mind as a UX professional. Updating software and adding valuable features also move things around, and even though the intention is to improve our users’ lives, they can be furious. Users don’t like it when we “move their cheese” somewhere else and force them to learn something new. In this episode, Ephie Risho and Jason Moore unpack their experiences with change, both in their own lives and in trying to make new software releases less disruptive. As usual, the episode is sprinkled with plenty of stories, laughs, and insights. Thank you for subscribing to this podcast and for your ongoing support. Ask us anything: [email protected] Media inquiries: [email protected]