04 AMEC - NPS y la importancia de los negocios

What this episode covers

En este episodio escucharás a nuestra Directora General, Marta Santiago junto con Adriana Gonzalez Nieto, experta en diseño y estrategia de experiencia del cliente. Adriana cuenta con un MBA por el Tec de Monterrey y certificación de Innovación por Stanford University, y especialización en Modelo de negocios disruptivos por Harvard Business School. Actualmente se encarga del Programa de voz del cliente de Element Fleet, arrendadora con más de 100 mil unidades en México y la numero uno en Fleet Management. En este podcast nos compartirá la importancia de tener un métrico de la voz del cliente como el NPS para el crecimiento del negocio. ¡Gracias por ser parte de la Familia AMEC!

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Frequently Asked Questions

How long is this episode of El Podcast de Experiencia del Cliente?

This episode is 14 minutes long.

When was this El Podcast de Experiencia del Cliente episode published?

This episode was published on June 17, 2022.

What is this episode about?

En este episodio escucharás a nuestra Directora General, Marta Santiago junto con Adriana Gonzalez Nieto, experta en diseño y estrategia de experiencia del cliente. Adriana cuenta con un MBA por el Tec de Monterrey y certificación de Innovación por...

Can I download this El Podcast de Experiencia del Cliente episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.