046 - Get most out of supplier partners

What this episode covers

In this episode of Beyond the Work, Chris Caramanica interviews David Holland, a multifamily expert who transitioned from property management to the supplier side with Belfort Property Restoration. They discuss the importance of relationships in the industry, the challenges of cold calling, and how to leverage supplier partnerships effectively. David shares insights on disaster planning, real-life scenarios, and the role of AI in enhancing property management practices. The conversation emphasizes the value of collaboration between operators and suppliers, highlighting the untapped resources available in these partnerships.00:00 David Holland's Journey into Multifamily03:58 Transitioning from Operations to Supplier Side06:56 Building Relationships in the Multifamily Industry09:57 Leveraging Supplier Partnerships for Operators12:52 Understanding the Value of Suppliers15:45 Disaster Planning and Management in Multifamily18:56 Real-Life Disaster Scenarios and Lessons Learned24:05 Emergency Preparedness and Communication26:05 Leveraging AI for Disaster Planning28:35 Creating Effective Spec Sheets30:24 The Importance of Good Customer Service36:08 Supplier Relationships and Industry Trends41:35 Community Engagement and Industry Involvement45:27 End🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at www.multifamilymedianetwork.com to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement

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