046: Pamela Jett

Pamela Jett is a communication skills expert with a strong focus in leadership and employee engagement. She is also a professional speaker and the author of two books, Got EQ? and Communicate to Keep 'Em. Pamela talks to Dr. Matthew on how to become a better leader and communicate using specific words that will increase employee engagement.   Key Takeaways: [1:55] Dr. Matthew introduces Pamela. [3:20] What was Pamela's “prison” experience like? [5:25] How do the words we choose make all the difference? [6:55] Number one reason people quit is because they don't like their boss. [7:25] Pamela shares an example between good and bad ways to talk to others. [11:25] What does Pamela do when she gets push back from others on the specific words they're using? [13:00] Leaders need to be aware of their impact with the words they're using. [15:30] People remember when you don't say please and thank you, more often than when you do. [16:40] Wonder why turnover is high? It's probably you. [20:10] How can leaders leverage their communication choices to increase engagement? [22:25] Pamela shares tips on how to improve your communication. [24:40] Over 60% of Americans have no idea what their impact is on their company. [26:25] Employees don't feel connected or that their work makes a difference. [28:20] In the absence of good information, people make things up. [31:25] Leading a team that works well is not a 'soft' skill. It is a critical leadership skill. [33:20] How can we enhance our emotional intelligence? [38:15] Check out Pamela's books: Communicate to Keep 'Em and Got EQ? [38:55] Sign up to Pamela's Brain Wrinkle newsletter. [40:15] Challenge of the week? Pay attention to your choice of words and tone of voice.   Mentioned in This Episode: http://www.mindfluencerevolution.com/ www.jettct.com/ https://www.linkedin.com/in/pamela-jett-csp-b228475 Communicate to Keep 'Em by Pamela Jett Got EQ? by Pamela Jett