049: Mat Seeto

Ten Minutes With... Mat Seeto Find Mat Seeto: Linkedin Mat Seeto on Trauma-Informed Factual Investigations in Workers Compensation Rhea interviews Mat Seeto, CEO of Clarity Workplace Solutions, recounting how they first met at CrossFit Blacktown before discussing Mat’s career evolution across 21 years in workers compensation. Mat outlines roles in claims and self-insurance at NSW Police Force, Wesfarmers and Westpac (including some Asia Pacific claim exposure), a period in rehab with Konekt, a career break to help establish his wife’s CrossFit gym, then a return to NSW Police before moving into investigation services and eventually becoming CEO of Clarity about four years ago. He challenges stereotypes of investigations as surveillance, noting surveillance is under 10% of their work, with most being factual investigations. Mat explains Clarity’s person-centered, trauma-informed approach to gather a claimant’s version of events to support decision-makers, improve claimant engagement, and aid return to work, and suggests simple language for explaining referrals. 00:00 Hello 00:28 Meet Mat Seeto 01:18 CrossFit First Impression 02:36 Career Journey Recap 05:08 Investigations Misconceptions 06:37 Trauma Informed Approach 09:27 Positive Early Interactions 10:59 30 Second Referral Script 11:43 Wrap Up And Thanks "Ten Minutes With" is brought to you by The Intelligent Rebellion and is a Threesticks Production. Copyright (c) Threesticks Pty Ltd & Rhea Mercado (R) The team who produce the The Intelligent Rebellion Podcast, and Ten Minutes With Podcast acknowledge the traditional owners and ongoing custodians of the land on which the podcast is recorded. We are located on the land of the Dharug people. We pay our respects to all Aboriginal and Torres Strait Islander people, and to the Elders past, present and emerging The Intelligent Rebellion Podcast, and Ten Minutes With Podcast is a Threesticks Production. Hosted and Produced by Rhea Mercado. Our Emperor of Sound, Original Music Man and Executive Producer is Wills. Copyright 2026 Threesticks Pty Ltd & Rhea Mercado®. THE BIG PRINT - DISCLAIMER The contents of this program / podcast is made available for entertainment purposes. The views and information expressed by the Guests of the program represents the view and opinions of the Guest and does not necessarily represent the view or opinions of Rhea Mercado® and/or Threesticks Pty Ltd. The information presented in this podcast is not intended to be a substitute for any other professional rehabilitation advice, injury management advice, rehabilitation advice, medical advice, legal advice, financial advice, diagnosis, or treatment nor a substitute for guidelines, legislations, frameworks, processes or procedures. We encourage you always seek advice which meets your personal and/or professional circumstances and specific needs. Rhea Mercado® and Threesticks Pty Ltd hereby disclaims any and all liability to any part for any direct, indirect, implied, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of the content, which is provided as is and without warranties. See omnystudio.com/listener for privacy information.