049 • Storytime: Enforcing Boundaries with Clients

The customer is always right, but are they? There are few things as awkward as addressing clients who push against your boundaries as a business owner. More often than not, I hear from hennapreneurs all over that they choose to bow to the client's demands in order to maintain the peace and to avoid any scandal around their business. You may be surprised to hear, though, that this actually isn't something that I encourage. In this episode, I'm sharing two recent examples of instances where enforcing boundaries with my clients came into play. You'll hear the nitty-gritty details of what happened, who said what, and how I handled each scenario. If holding boundaries around your business is something you struggle with, grab your tea because you're going to really enjoy this episode. [00:00] Intro [01:39] Challenges I've Faced With My Own Clients [3:10] The Importance of Defined Policies In Your Business [13:40] Look Out For Red Flags [14:51] The Importance Of Tone In Conversations [19:02] A Resolution Should Always Be Made During Conflicts [24:47] Sometimes It’s Better Not To Engage With Unproductive Conversations [25:43] Don’t Rush Your Work Just To Move On From A Conflict [27:36] Be Aware That You Are The Expert [28:04] Don’t Settle For Less [31:45] Watch Out for the Energy That You Present Your Client With [34:37] You Can Control How You Respond [34:47] Document Your Client’s Communication [36:06] Hold Fast To Your Policies [38:12] Let’s Chat: What’s A Recent Scenario Or Situation Where You’ve Had To Choose Whether Or Not To Enforce A Boundary With A Client? [38:52] Outro Join in on the conversation! What’s a recent situation where you’ve had to choose whether or not to enforce a boundary with a client? What did you do? How did you handle it? Let's chat about it inside of the Hennapreneur Community on Facebook! --- Click here to view the full show notes! --- Love the Show? Subscribe + Review in iTunes! Are you subscribed to The Hennapreneur Podcast? If you’re not, I want to invite you to do so now! When you subscribe, you'll never miss an episode - which would be super easy to do because new and bonus episodes are added into the mix all of the time! Click here to subscribe to iTunes! I'd love it if you'd leave a review over on iTunes, too! Those reviews help other hennapreneurs to find the podcast, make it easier for me to bring in special guests for you, and (tbh) are always super fun for me to read, too!  Click here to review, select “Ratings and Reviews” and “Write a Review'' and let me know what you love most about the podcast!