#05 Let your Customer Service be human

In the 5th episode of Social Antipasti podcast I will tell you why and how you can deliver an excellent Customer Service.Check out below the highlights of this Podcast:At minute 0:40 –> Why your Customer Service needs to become more 'human'.At minute 1:30 –> Understand your clients' needs.At minute 2:15 –> The key to be competitive in the Social Customer Service era.At minute 3:20 –> Your employees are crucial to reach your goals says Annette Franz (and I agree with her)At minute 4:10 –> Make sure your staff is aligned with your core values and targets.Read the full article –> http://linkd.in/1uv4BZL