052 - Building Community: The Role of Technology in Multifamily Housing

In this episode of PropTech Pulse, Shelley Robinson speaks with Margette Hepfner https://www.linkedin.com/in/margette/ from Build about her leadership journey, the importance of rewarding renters, and the challenges and opportunities in the PropTech industry. They discuss the significance of company culture, enhancing resident experiences, and the future of multifamily housing. Margette shares insights on the role of technology in real estate and offers advice for industry leaders.Chapters00:00 Introduction to PropTech Pulse and Leadership Journey02:46 The Importance of Rewarding Renters05:22 Building a Positive Company Culture07:58 Transitioning from Operations to Tech10:35 Enhancing Resident Experience and Retention13:26 The Role of Technology in Multifamily Housing16:12 Challenges in the PropTech Industry18:45 The Future of Multifamily Housing21:14 Advice for Industry Leaders23:49 Conclusion and Future Directions🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations!📰 Sign up at https://multifamilymedianetwork.com/ to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement