054. NGO scandals: causes, consequences and prevention + recovery strategies: Cassandra Chapman

SummaryINGOs have been rocked by scandals and allegations of abuse of power, discrimination etc. in the last 5-10 years. What kind of different types of scandals can we distinguish in our sector?Which factors that affect nonprofit scandals remain understudied?What's the distinction between integrity violations and competency violations? And should we be getting more concerned as a sector about the latterIn this NGO Soul+Strategy podcast episode, I interview Cassandra Chapman, Associate Professor of Marketing at the University of Queensland, Australia, on causes, consequences, and prevention and recovery strategies for NGO scandals. Cassandra’s Bio:Associate Professor in Marketing at the Business School of the University of QueenslandAssociate Editor at Nonprofit and Voluntary Sector QuarterlyFormer practitioner - Supporter Development Manager as well as Fundraising & Communications Manager at ChildFund, New Zealand We discuss: If the consequences of transgressions by nonprofits are directly relevant to the mission of nonprofits, then they are being punished harsher by the public and the mediaScandal consequences go up, if the nonprofit is perceived to be inactive afterward, or tries to cover it up‘Expectancy violations’ happen when nonprofits engage in ethical transgressions because nonprofits are perceived to be/are expected to be ‘good’Researchers should examine more on whether sector-level actions by nonprofit apex or peak bodies engage in apology, acknowledgment, and reparative actionsPersons who feel morally credentialled by working in nonprofits are actually more likely to transgress  Quotes:“My mission as an academic is to create usable know-how for practitioners”“People assume that there is a crisis in trust in charities; instead, actually, trust in charities has continued a little bit in charities over time” Resources:Cassandra’s LinkedInCassandra’s TwitterCassandra’s article: (this article is not available through Open Access; message Cassandra through LinkedIn and she can send you the PDF version)Cassandra’s short summary post on LinkedInAn upcoming website with summaries of articles by Cassandra: www.donorpsych.orgTosca’s essay on ‘Can organizational culture explain recent INGo scandals’ provides further perspectives Youtube video of this podcastClick here to subscribe to be alerted when new podcast episodes come out or when Tosca produces other thought leadership pieces.Or email Tosca at [email protected] if you want to talk about your social sector organization’s needs, challenges, and opportunities.You can find Tosca’s content by following her on her social media channels: Twitter