058: People, Process, Purpose with CEO Chris Power"

"In order to manage your growth, you have to manage people." – Chris Power In this episode of The Pivotal Leader, Gina Trimarco interviewed Chris Power, founder and CEO of Power Consulting Group, Inc., a New York IT Managed Services firm with a focus on technology for financial, legal, non-profit and education sectors. Chris is passionate about fostering customer trust through direct one-on-one communication. As CEO, he is responsible for driving Power Consulting's "Technology is for People" vision. He believes in hiring team members with strong personal values and great communications skills. He has created a company in which engineering talent and outstanding interpersonal abilities go hand-in-hand. His training in philosophy has informed his distinctive leadership style. Twenty-five years after founding Power Consulting, his core conviction about IT services remain the same: the purpose of technology is to help people and organizations achieve their goals. Chris starts by sharing his 9/11 story, as a business owner and resident of Manhattan. He was there when it happened and recalls going to the hospital to see how he could help, waiting for ambulances that never arrived. It was a pivotal time in the country and in his business. It was the tipping point for what was a "lifestyle" business for him. Podcast Topics Include: Moving out of a "lifestyle" business Attracting talent that are excellent customer service focused engineer show like people; asking customer service related questions in interviews Having the will power to not compromise in hiring Applying the Kaizen Method of "continuous improvement" Customer Service Commandments Email Policies – tips on when and how to use email effectively The Three Pillars: People, Process & Purpose EO vs BNI – going beyond sales and referrals to run a business with the best support Full Show Notes: https://pivot10results.com/podcast58_chris-power