#058: Strata Stories -The Science Behind Patient No-Shows (Feat. Michael Silva)

On this episode of Strata Stories, we talk with Michael Silva who is a PT and Business Coach/ConsultantWe dive into:1. The Science Behind Patient No-Shows2. Hospitality vs Customer service3. The importance of differentiating through patient experience4. How devices like the Apple Watch, Whoop, and Oura Ring can help deliver better patient careConnect with Michael on LinkedIn here!Strata Stories are conversations between Strata's CEO, Paul Singh, and leaders in the OT & PT world. We interview practice owners, therapists, consultants, and coaches disrupting healthcare to make a positive change!If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with our team!If you have any questions, send us a note [email protected]. Strata Stories is produced by Thomas Schreiber, our Director of Marketing