059: Jimmie Singleton and Anton Zeiher, Senior Learning Environments Support Analysts at the University of Southern California

The Senior Learning Environments Support Analysts at the University of Southern California, Jimmie Singleton and Anton Zeiher, discuss their respective roles in building the customer support department for USC's classroom technologies. How does having an operations team and a customer experience team help ensure both the hardware and functionality compliment the user satisfaction and needs of the faculty and staff? Hear how Anton and Jimmie work together to accomplish their common goal.As an integral part of USC ITS's Digital Transformation, Jimmie and Anton discuss the transition from each side. Jimmie discusses coming into the new organization from the outside and having the courage to challenge the norms in order to create an excellent customer experience. Anton discussed what it's like to go through a reorganization and offers advice for those dealing with restructuring and new methodologies. "Be the change you seek."Connect with Jimmie Singleton on Twitter at @Jimy_Singleton and on LinkedIn. Connect with Anton Zeiher on LinkedIn. Learn more about the University of Southern California on Twitter at @USC or online at https://www.usc.edu.