06. SOLVING BUSINESS PROBLEM THROUGH CONVERSATIONS

Wizeline’s Conversational AI Designer Diana Lee knows: one of the best ways to evolve your chatbot is through user testing. When you do that, you have the opportunity to discover pain points and also gather actionable data based on users' opinion. However, if you don't have a specific hypotheses or a well defined business problem, you won't be able to measure the success of your bot — therefore, you won’t be able to evolve its conversations. So, let’s start with the problems: FOLLOW US • chatabout.bot • twitter.com/chataboutbot BROUGHT TO YOU BY: Take (take.net/en/) is a Brazilian IT company focused on upgrading experiences through chatbots. We have been in the mobile market for more than 18 years, and have always believed in the power of messages to facilitate digital communication. That’s why we support Chat About Bots, and that’s why we created BLiP (blip.ai/en), a professional platform to build, run and evolve chatbots.