063: Surprising findings from PolyAI's recent CS trends report

from Deep Learning with PolyAI · host Damien Smith, Kylie Whitehead

Send us Fan Mail** Check out the report that inspired the episode **Damien welcomes PolyAI's senior director of brand, Kylie Whitehead, to discuss the findings from two comprehensive surveys highlighting trends in customer experience (CX) and contact center leadership. Learn about the evolving roles of CX leaders and the increasing influence of AI, as well as the differing sentiments of contact center agents towards automation.Follow PolyAI on LinkedInWatch this and other episodes of the Deep Learning pod on YouTube

Episode metadata supplied by the publisher feed · Published Feb 10, 2025

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063: Surprising findings from PolyAI's recent CS trends report

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This episode was published on February 10, 2025.

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