069: How To Win Customers (part 2)

from Retail Transformation Show with Oliver Banks

Why do customers choose you? If you're looking to improve customer experience and you don't understand the logic that customers make, then you're only going to be guessing at the solution. Richard Hammond and Rocky Howard, co-founders of Uncrowd, explain what will delight your customers and what will frustrate them. Discover how you can start balancing friction and reward to improve your CX by listening now. The post 069: How To Win Customers (part 2) appeared first on OB&Co.

Episode metadata supplied by the publisher feed · Published Feb 17, 2020

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069: How To Win Customers (part 2)

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