#07: Ajay Banga, Mastercard CEO—Be Guided by Decency

Today’s guest is Ajay Banga, CEO of Mastercard. Ajay is one of the most respected leaders in the world, and he’s a classic example of that old adage, “When you do the right thing, the right things happen.” In fact, that idea of doing the right thing is so core to his leadership style that he coined a term for it – he calls it the “decency quotient.” As a leader it’s not enough to have a good IQ and EQ. We’ve got to be decent, too – to treat others with fairness, and support, and respect. In Ajay’s words, it’s “having your hand on people’s backs, not in their faces.”  And it’s not just a fluffy feel good thing. This idea of decency really drives growth.  It’s empowering his employees with trust and accountability. It’s ensuring that there is diversity around the decision table in order to guard against blind spots. And it’s helping his team find ways to make the economy more inclusive while still delivering on business goals.  At every turn, Ajay shows us that great leaders are guided by decency. You’ll also learn: How to uncover ideas that benefit both your business and society at large  The #1 thing you need to get right as a leader  The critical mindset you need about your competition, whether you’re ahead or behind What you need to foster innovation (hint: it’s probably not what you expect) Why empowerment and accountability go hand in hand Hard-won advice for other diverse leaders who face discrimination Take your learning further. Get proven leadership advice from these (free!) resources: The How Leaders Lead App: A vast library of 90-second leadership lessons to stay sharp on the go  Daily Insight Emails: One small (but powerful!) leadership principle to focus on each day Whichever you choose, you can be sure you’ll get the trusted leadership advice you need to advance your career, develop your team, and grow your business.