#07 The Digital Journey

Insurers have been on a long and winding digital journey since customer self-service channels became must-haves during and after the pandemic. Although most insurers moved quickly to implement these platforms, many are not using digital interaction as their go-to method of customer communication. What does this say about the insurance industry's digital future, and how will the impact of AI and generational change in the advisor landscape play a part? Listen as host Patrick Nobbs, Sapiens’ Regional Marketing Director, EMEA & APAC discusses the digital journey with guest Bjoern Eickmann, Senior Director, Digital Practice and Site Manager, Sapiens Germany.