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EPISODE · Oct 1, 2023 · 9 MIN

#07 The Digital Journey

from Sapiens Insurance 360 · host Sapiens

Insurers have been on a long and winding digital journey since customer self-service channels became must-haves during and after the pandemic. Although most insurers moved quickly to implement these platforms, many are not using digital interaction as their go-to method of customer communication. What does this say about the insurance industry's digital future, and how will the impact of AI and generational change in the advisor landscape play a part? Listen as host Patrick Nobbs, Sapiens’ Regional Marketing Director, EMEA & APAC discusses the digital journey with guest Bjoern Eickmann, Senior Director, Digital Practice and Site Manager, Sapiens Germany.

What this episode covers

Insurers have been on a long and winding digital journey since customer self-service channels became must-haves during and after the pandemic. Although most insurers moved quickly to implement these platforms, many are not using digital interaction as their go-to method of customer communication. What does this say about the insurance industry's digital future, and how will the impact of AI and generational change in the advisor landscape play a part? Listen as host Patrick Nobbs, Sapiens’ Regional Marketing Director, EMEA & APAC discusses the digital journey with guest Bjoern Eickmann, Senior Director, Digital Practice and Site Manager, Sapiens Germany.

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#07 The Digital Journey

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Frequently Asked Questions

How long is this episode of Sapiens Insurance 360?

This episode is 9 minutes long.

When was this Sapiens Insurance 360 episode published?

This episode was published on October 1, 2023.

What is this episode about?

Insurers have been on a long and winding digital journey since customer self-service channels became must-haves during and after the pandemic. Although most insurers moved quickly to implement these platforms, many are not using digital interaction...

Can I download this Sapiens Insurance 360 episode?

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