Sapiens Insurance 360

How are AI and SaaS innovations transforming the way insurers handle claims -- and what does it take to move from manual, document-heavy operations to truly intelligent systems? Host Rob McLean, Head of L&P Insurance Practice (EMEA/APAC) at Sapiens, sits down with Tarik Dadi, founder and CEO of Qantev, to unpack the mounting pressures facing claims operations today. Together, they explore how rising claim volumes, medical cost inflation, and growing customer expectations are forcing insurers to rethink legacy processes -- and how Qantev's AI-powered platform is helping health and life insurers automate smarter, starting with the foundational challenge of unstructured data, in this latest episode of the Sapiens Insurance 360 podcast.

Was 2025 a watershed year for the growth of AI decisioning? Will 2026 be the year of Agentic AI? How should insurers move forward with AI decisioning systems to balance automation with accountability and stay competitive? Special guest Rafael Goldberg, Head of Sapiens Decision, sits down with host Mark Sidlauskas, Sapiens' Director of Marketing, to reflect on the transformative evolution of AI decisioning in 2025, Sapiens Decision's year of achievements, and explore what 2026 holds for the future of insurance decisioning in our latest podcast.

Today’s insurance industry is undergoing a fundamental transformation. Faced with escalating climate volatility, sophisticated cyber threats, and expanding protection gaps, insurers are moving beyond their traditional role of compensating losses after the fact. Instead, they're proactively helping customers identify and mitigate risks before disaster strikes. What’s making this evolution possible is a wave of technological innovation, particularly AI-powered tools that enable early detection and intervention. Host Dean Richardson, Sales Director UKI and Benelux at Sapiens, welcomes Onno Bloemers, Partner at First Day Advisory Group, to explore how the industry is entering a new era of predict-and-prevent insurance -- and what this means for insurers and their customers -- in our latest podcast.

It was a fast-paced 2025 for the Life & Annuity sector, and as 2026 approaches, challenge and opportunity lie ahead. Despite 2025's record net income of $51.1 billion, many carriers remain hesitant to fully embrace AI and digital transformation. And with 4 million Americans turning 65 annually through 2027 and trillions transferring between generations, unprecedented growth awaits, but are carriers prepared? Our latest podcast features host Calvin Zhai, Sapiens' Product Marketing Strategy Manager, and special guest Ken Leibow, Founder and CEO of InsurTech Express, exploring the sector's takeaways for 2025, and predictions for 2026.

Managing General Agents, or MGAs, have exploded from scrappy intermediaries to insurance powerhouses, commanding over $102 billion in premiums and leaving traditional carriers scrambling to keep up. These nimble risk specialists are tackling everything from cyber threats to carbon credits, while offering reinsurers a lifeline from the volatile world of catastrophic tail risk. Our latest podcast features host Darren Graves, Sapiens' Sales Manager for Reinsurance and special guest Mark Geoghegan, Founder and Host of "The Voice of Insurance," podcast, in a discussion on the rapid growth of MGAs and how they've become strategic partners for reinsurers seeking agility, specialized expertise, and access to profitable niche markets.

We're witnessing the next step in the evolution of AI -- it's Agentic AI, and it's transforming insurtech by automatically adjusting premiums, identifying emerging risks, and making underwriting decisions, all with minimal human intervention. Sapiens Marketing Director Mark Sidlauskas sits down with Sapiens Decision CTO Denzil Wasson to break down the buzz behind Agentic AI, and how it's reshaping insurance operations in our latest podcast.

Of the many changes happening in today's insurance industry, one of the most striking is consumers' growing dependence on social media for financial information, with over 60% -- double the rate from 16 years ago -- spanning everyone from Baby Boomers to Gen Z'ers. This makes personalized, interactive digital experiences essential for reaching customers about the importance of life insurance. In our latest podcast, Sapiens' Director of Life Marketing Christine Burke sits down with Brian Steiner, Executive Director of nonprofit Life Happens, to explore how insurance companies can attract consumers and cut through the misinformation with the right blend of tailored messaging and compelling sector content.

Electronic payment systems are suddenly everywhere -- PayPal, ACH, Apple Pay, and countless others. While many of these cashless payment offerings are fixtures for online and brick-and-mortar merchants, insurers are still playing catch-up when it comes to implementing these options. Sapiens' Life & Annuities Business Development Specialist Alex Presley and Paymentus' Vice President of Sales Rob Eberly sit down to discuss the historical barriers that have prevented insurers from modernizing their payment systems, and how they can overcome them to meet today's customer needs in our latest podcast.

For today's insurers, ecosystem partnerships have become essential as accelerating innovation makes in-house development unsustainable, while customers demand insurance applications that rival the intuitive experience of platforms like Google and Uber. Our latest podcast features host Larry Stern, Sapiens' Senior Vice President, Head of North American Sales and guest Paul Applegate, InvoiceCloud's VP of Alliances, who discuss their successful partnership that delivers a 40% increase in on-time payments and the growing need for strategic partnerships to enable successful core system transformations.

So many of today's consumers can provide a good working definition of insurance and its purpose, but when asked about reinsurance, blank stares ensue. Our latest podcast, featuring host Mark Sidlauskus, Sapiens' Marketing Director and guest Craig Robinson, Sapiens' VP of Reinsurance Business Development, covers the basics of reinsurance, including its purpose, how it relates to the greater insurance market, what challenges it faces due to inflation and economic volatility, and more.

AI has been a game-changer for today's life insurers, from analyzing data sets, to creating personalized risk assessments, to developing more responsive, fair policies based on real-time data. So what's next for AI-powered life insurance? Host Jennifer Smith, Vice President of Product Strategy for Sapiens’ North American Life & Annuities division and return guest Dror Katsav, Co-founder and CEO of Atidot, discuss the new capabilities that AI can bring into the table, and how insurers and their agents can adapt them for a major competitive advantage in our latest episode.

What's one of the most popular words of today's insurers? It's agility -- namely, how the agility of AI-powered platforms can power through manual legacy systems and move operations at the speed that customers expect.

Insurance claims digitization is much more than implementing new technology -- it's delivering superior experiences for adjusters, agents, and policyholders. Yet today’s insurers face significant hurdles in this journey, from complex system integrations to getting workforce buy-in. Listen to our latest podcast where guest Anupam Malhotra, Associate Director of Enterprise Sales at Whatfix, sits down with host Amanda Ingram, Sapiens’ P&C Product Strategy & Marketing Manager, to discuss these challenges and the full potential of claims digitalization.

The MPL industry has experienced a rocky past with serious affordability and availability issues, but is approaching the future with strategic diversification and growth. Tune in to our latest podcast to hear special guest Bill Burns, the MPL Association's Vice President, Research and Analytics and host Jiffy Thomas, Sapiens' Vice President, Head of MPL Practice, discuss the industry's previous setbacks and ongoing structural change efforts, from international expansion to assumed reinsurance, and more.

In today's fast-paced P&C insurance industry, carriers are trying to modernize their core systems with technology that delivers tangible value and evolves with business growth. How do they navigate this transformation journey while balancing technological advancement, operational efficiency, and enhanced customer experience? Special guest Laurie Von Dauber, Sapiens' Pre-Sales Engineer/Manager joins host Chris Daniel, Sapiens' Director, Solution Consulting and Pre-Sales, to break down what's behind core modernization in today's P&C market in our latest podcast.

As if natural disasters weren't devastating enough, catastrophic events like floods and fires create perfect opportunities for fraudsters to exploit insurers scrambling to process claims quickly. Their deceptive practices not only damage insurers' financial stability but also erode the trust between insurers and policyholders -- the very cornerstone of the insurance industry. In this week's podcast, special guest Christian van Leeuwen, FRISS Chief Strategy Officer and Co-Founder joins host Dean Richardson, Sapiens Sales Director, to discuss what today's insurers can do to proactively detect and prevent fraud while maintaining a seamless claims process.

Sapiens benefits from working with a variety of future-focused companies that complement our offerings, in particular IBM, whose Z next system helps scale AI and our solutions for large organizations. Special guest Rosalind Radcliffe, CTO of IBM's Z and LinuxONE ecosystems, joins Sapiens' Tal Sharon, President, Life & Pension EMEA and IPELS Divisions, to explain the power and innovation behind the Z next system, and how it consistently supports large transaction processing in our latest podcast.

With the increased cost of living a constant fixture of today's news cycle, concerns abound about a possible looming recession. But a tailored insurance policy to guarantee financial security can provide long-term peace of mind and economic resiliency for consumers of all income levels. Special guest Stuart Hayman, Director, Insurance Practice at Sapiens joins host Laura Murray, Sapiens Marketing Manager in a discussion about weathering today's ongoing cost of living crisis with insurance in our latest podcast.

It's well known that fraud remains an ongoing issue in insurance. But soft fraud, namely submitting misinformation to obtain a lower premium or larger payout, has become an increasingly costly problem for today's carriers. Special guest Woody Klemmer, Head of Growth at ForMotiv, joins host Jason Kozlowski, Sapiens' Manager of New Business and Product Strategy, to discuss how technology can help detect soft fraud when users engage with digital insurance applications in our latest podcast.

What's the insurance industry's favorite two letters? It's 'AI,' as AI technology is transforming today's industry with efficiency, data-driven decision-making, and of course, enhanced customer experience. In turn, Sapiens' vision for AI is to embed it into our solutions so insurers can deliver tangible business value today and well into the future. Our latest podcast features host Hili Avi, Sapiens' Product Strategy & Marketing Director, in conversation with guest Gil Trotino, Sapiens' Director of Product Marketing, Cloud & Portfolio, about AI's fundamental shift in insurance operations, and Sapiens' own AI approach.

In the everyday business of life, life insurance is just another expense, much like rent/mortgage payments, utilities, and groceries. But life insurance companies can ideally do so much more than just provide coverage; they can also deliver emotional and practical support to families who are navigating the loss of a loved one. Special guest Ron Gura, Co-Founder & CEO of Empathy, joins host Calvin Zhai, Sapiens' Product Marketing Strategy Manager for Life & Annuities, to discuss this new service model of life insurance coverage in our latest podcast.

Geocoding -- what is it? Insurers use this location intelligence technology to ask "where is it" to gather, verify, and validate address information for more accurate underwriting. In our latest podcast, Berk Charlton, Chief Product Officer for Smarty, joins host Andy Labrot, Sapiens' VP of Product Management, to discuss why correct locational data is so critical to improve risk analysis and uncover growth opportunities in today's P&C insurance industry.

On the heels of every new year comes the inevitable flurry of predictions for the months ahead, and we're kicking off 2025 with our own list of what's in store for insurance and insurtech. Customer engagement, hyper-personalization, and how AI strategy will be the data strategy for many carriers this year are just some of the hot topics, so tune in as special guest Graham Gordon, Sapiens' Director of Product Strategy, unpacks these ideas with host Amanda Ingram, Sapiens’ P&C Product Strategy & Marketing Manager, in our latest podcast.

It's 2025, and online payment processing remains alive and well among today's consumers due to its convenience and security. But of the 96% of users with smartphones, only 65% have reported using a mobile app or browser to pay their bills. What accounts for the failure of policyholders to fully embrace online payment methods? And why have insurers failed to encourage greater digital payment adoption? Special guest Jim Vandanacker, Regional Sales Director at InvoiceCloud joins Andy Labrot, Sapiens' VP of Product Management, to discuss the state of online payment processing in today's insurance customer journey.

Of all the insurance and insurtech highlights of this year, the rise of generative AI (GenAI) has been the most compelling. As we look toward 2025, critical questions remain about GenAI's long-term viability, cost efficiency, and in particular, whether it can replace its human counterparts in claims review, underwriting, and more.  Special guest Alex Zukerman, Sapiens' Chief Strategy Officer joins host Pat Ryan to discuss what lies ahead for GenAI in 2025 in our latest podcast.

Despite the efficiency, automation, and customer engagement of today's digital insurance applications, there's a catch: the rise in risk as applicants use and carriers employ digital channels. But there are ways to mitigate exposure rather than eliminate the digital experience altogether. Woody Klemmer, Head of Growth at ForMotiv, joins Janet Sachs, Sapiens' Senior Marketing Writer, to explore the delicate balance of risk and reward behind the digital experience and potential solutions in our latest podcast.

Like so many of today's first-world populations, North America is aging. Life expectancies overall are increasing while fertility rates continue to drop. As North America grays, conversations about long-term care and living benefits will become all the more necessary. Our latest podcast features Ayanna Burns, Chief Transformation Officer at Continental General and host Christine Burke, Sapiens' Director of Life Marketing, in a discussion on the evolving needs of the living benefits landscape and Continental General's own efforts to modernize its long-term care insurance operations.

From biblical times to today, flood risk has been a recurring global problem, projected to surge due to the onset of climate change. Insurers are often called on to resolve post-flooding complexities, such as compensation, servicing, and remediation, but flood mapping and weather modeling technologies can help turn flood planning into flood prevention. Special guest Dr. Andrew Smith, COO & Co-Founder of Fathom, a climate risk intelligence firm recently acquired by Swiss Re, joins host Graham Gordon, Sapiens' Director of Product Strategy, to discuss the challenge of flood risk and its broader impact on communities and economies in our latest podcast.

Today's mortgage industry is anything but business as usual, with dropping rates, rising applications, and the widespread adoption of AI which is transforming the underwriting process. In this week's podcast, Sapiens' Marketing Director Mark Sidlauskas is joined by Michael Kelleher, Founder of Adopt The Brand LLC and Justin Patterson, Sales Engineer, Sapiens Decision, to explore how new underwriting technology is increasing transparency and efficiency for greater customer experience and market share.

Anyone who works in insurance knows that the billing and payment experience is a critical touchpoint in the customer journey. Streamlined payment systems that maximize operational efficiency are often the simplest, most effective way of improving policyholders’ overall experience. That said, a next-generation payment system, rather than an entire system overhaul, can provide a quick win by successfully impacting customer retention, operational efficiencies, and time and cost savings. In this week's podcast, Jacqueline Guerrero, Senior Alliance Director at InvoiceCloud, joins Stephanie Lobeck, Product Manager of Sapiens' CoreSuite for Workers’ Compensation solution, for an in-depth discussion on the importance of the customer experience and how the payment experience plays an essential role.

Most insurance consumers have their own purchasing requirements, preferences, and processes, often based on their generational cohort characteristics. But advanced technologies, particularly AI and predictive analytics that track and influence consumer behavior, can revolutionize the purchasing game. Stuart Hayman, Director of Sapiens’ Insurance practice, joins Amanda Ingram, Sapiens’ P&C Product Strategy & Marketing Manager, to examine what's behind today’s insurance consumers’ purchasing behavior, and how next-generation technology has become vital to attract, influence, and retain consumers for the long term.

There's no better way to inform a company's transformation initiatives than through customer feedback, and insurance companies are no different. Insurers who listen to and incorporate customer feedback can drive meaningful change and enhance the customer experience for long-term engagement and sustainable sales growth. Special, return guest Tara Kelly, SPLICE Software President and CEO joins host Janet Sachs, Sapiens’ Senior Marketing Writer, to discuss how customer feedback can serve as the catalyst for transformative change in insurance organizations in our latest podcast.

Insurtech has been revolutionized by advancements in AI technology, and in particular, Gen AI, which continues to transform underwriting, customer service, fraud detection, and more. The partnership between market leader Microsoft and groundbreaking AI R&D company, OpenAI, has helped bring innovative Generative AI models to market and supports greater research into how these technologies can benefit business and society. Special guest Ben Haklai, National Technology Officer for Microsoft, joins Sapiens Chief Strategy Officer, Alex Zukerman, to examine this important partnership and how it continues to move Generative AI and its applications forward in our latest podcast.

With the National Association of Insurance Commissioners' (NAIC) bond project well underway, insurers now have clearer guidelines on how to identify and define bonds for greater transparency to inform their accounting and investment strategies. Sapiens' Sharlea Taft, NAIC Liaison, joins Julie Kramer, Sapiens' Vice President of Financial & Compliance, for an in-depth discussion on the NAIC's mulityear bond project and how it will enable better risk management and adaptability to market fluctuations.

With the proliferation of Generative AI (Gen AI)-applied technologies such as chatbots, ChatGPT, and various cybersecurity tools, it's no surprise that Gen AI has made its way into the insurtech ecosystem. It is now a driving force behind natural language interfaces, decision making, and other innovations that are revolutionizing insurance solutions and cloud technology. Special guest Michael Schwartzman, Sr. Azure Specialist, Core & App Innovation at Microsoft, joins Michael Mirel, Director, Cloud Platform Engineering at Sapiens, to discuss the intricacies of cloud technologies within the context of Gen AI, and how some of Microsoft's products are supporting the expansion of Gen AI within the greater insurtech landscape.

The intersection of insurance and technology – insurtech – has resulted in a multitude of opportunities and successful start-ups, so many of which have been developed in Israel, the "start-up nation." Kobi Bendelak, CEO of InsurTech Israel, an insurtech accelerator, joins Eli Azoulay, Vice President of Business Growth at Sapiens, for a discussion on Israel's critical role in the rapid growth of insurtech technology, why it is such a fertile ground for innovation, and how Sapiens continues to play a part in the industry's remarkable expansion.

For today's life insurers, it's not just innovation that rules the day; speed to market for new products is critical to maintaining competitive advantage and relevancy in a rapidly changing market landscape. Those who can't keep up risk being left behind by competitors as well as loss of profits and market share. Jason Kozlowski, Manager of New Business and Product Strategy at Sapiens, joins Christine Burke, Sapiens' Marketing Director, in a deep dive on the importance of speed to market and how process efficiencies and solution automation can help insurers race to the top of today's life insurance marketplace.

With Sapiens' recently launched, next-generation, comprehensive AI-powered platform, customers benefit from the latest innovative technologies to make smarter business decisions and increase automation across all sectors. Sapiens' Gil Trotino, Director of Product Marketing, Cloud & Portfolio, joins host Pat Ryan, Marketing Director at Sapiens, to introduce the new platform and explain how its pioneering software leverages digital engagement, data intelligence, and increased operational efficiency to deliver greater value in today's fast-paced world of insurtech.

The changing trends and rapid growth of online financial transactions are easy to understand. With their speed, security, and ease of processing, online financial transactions empower all parties within the insurance ecosystem, resulting in enhanced service and greater customer satisfaction. Special guest Kevin Moon, Regional Sales Director of Financial Services at InvoiceCloud, joins host Jiffy Thomas, Sapiens' Vice President of Professional Services, to discuss the changing trends and increasing demand for online financial transactions, and why they are here to stay in today's insurance industry.

Our world is in the midst of a fourth wave of digitization, where advances in the internet and its related technologies are becoming inseparable from daily life. And unlike the three previous waves (computer systems, internet-enabled computers, and mobile internet) this one is being led by the Nordics through their rich ecosystem of startups and leading educational institutions. In our latest podcast, Sapiens' own Finn Oskarson, Regional Director for the Nordics & Baltics, joins Amanda Ingram, Sapiens' P&C Product Strategy & Marketing Manager, to discuss the Nordics' fourth wave of digitization and how it is setting a global benchmark in digital adoption and innovation.

Financial and compliance (F&C) is one of most common corporate buzzwords, but F&C is so much more; the regulation and enforcement of capital markets rules and standards helps maintain investor confidence and industry transparency. Special guest Sharlea Taft, Sapiens' NAIC Liaison, joins Julie Kramer, Sapiens' Vice President of Financial & Compliance, for an in-depth discussion of F&C and its role in today's insurance sector in this week's podcast.

The age of embedded insurance is upon us -- one where consumers can purchase insurance concurrently with a product or service. This seamless technology offers protection to consumers as part of their customer journey, provides retailers with an enhanced value proposition, and insurers with access to valuable customer data for future personalized products. Tune in as special guest Graham Gordon, Sapiens' Director of Product Strategy P&C EMEA joins host Amanda Ingram, Sapiens' P&C Product Strategy & Marketing Manager, to discuss how embedded insurance offers real value and is a win-win for all in today's global marketplace.

The name of the game in life insurance is not just revenue growth but also operational efficiency, and AI and predictive analytics are making both possible. These technologies are automating routine tasks, identifying production bottlenecks, and personalizing customer interactions to streamline operations and secure customer loyalty. In this week's podcast, Atidot founder and CEO Dror Katzav joins host Ankush Koul, Sapiens' Data Insurance Practice Director, to explain why AI and predictive analytics are the tools that insurers need to navigate and succeed in today's life insurance industry.

Most insurers in today's digital-driven world rank client engagement as a top priority.  Client engagement, most often measured through company social media and website traction, is a telling statistic of customer satisfaction. Today's advanced technologies, such as Generative AI and machine learning, are already driving client engagement to new heights through enhanced user experience and operational efficiency. But what does the future hold for client engagement? What technologies should today's forward-thinking insurers invest in for more seamless and personalized customer journeys? Yoni Etiel, Sapiens' Senior Director, Digital Product Management joins host Amanda Ingram, Sapiens' Product Marketing Manager, in a discussion on the future of client engagement in this week's podcast.

The partnership between Sapiens and Microsoft is unleashing the power of Generative AI on the insurance industry, with investment and collaboration that support innovation and customer value. Anu Chawla, Senior Director, Microsoft Global Partner Solutions joins host Rafael Goldberg, Head of Sapiens Decision, to discuss how the companies are combining resources to develop solutions that incorporate this transformative technology and drive the market forward in this week's podcast.

In today's insurtech market, AI-powered technology is at the forefront of innovation and continues to raise the bar of next-generation functionality. Sapiens' partner IBM is doing just that with its Z ecosystem and new telum chip microprocessor. In this week's podcast, Meredith Stowell, Vice President, IBM Z Ecosystem, IBM, joins host Caryn Warner, Sapiens' Vice President of Marketing to discuss how IBM's Z platform helps bolster cyber resilience and optimize hybrid cloud environments, and how its telum chip's AI inferencing makes it all possible.

Claims leakage remains an ongoing challenge in reinsurance, representing the financial impact of inaccurate or incomplete claims processing. As the industry continues to grapple with its many root causes, carriers are looking to technology and more streamlined processes to detect and prevent loss. In this week's podcast, host Mark Sidlauskas, Sapiens' Director of Marketing and guest Craig Robinson, Sapiens' Vice President of Reinsurance Business Development, discuss how automation, data and analytics, and other management innovations can recover claims more effectively for a healthier bottom line.

With 2024 well underway, the MPL industry continues to trend upward due to fewer staffing challenges, members' strong balance sheets, and overall improved returns. Although it is now on firmer ground with covid in the rearview mirror and ongoing reinvestment, is its clean bill of health sustainable? Join us as host Mark Sidlauskus, Sapiens' Director of Marketing and special guest Brian Atchinson, President and CEO of the MPL Association, examine how today's MPL market has bounced back from its 2023 lows and how it can continue its positive trajectory.