072: Matt Phillips, Innovation Expert

Matt Phillips is the President of management consulting firm, Phillips and Company. Matt helps us all understand breakthrough innovations and experience. Innovation Improves Customer Experience What is expected in the experience offered to customers and what should be unexpected? These are some of the questions Matt poses when considering innovation. Matt talks about luxury hotel experiences, futuristic customer service robots, and ice swimming in Finland. What are the best ways to innovate? Matt has been tackling this question for more than a decade, and he has great stories to share. Listen in to hear how the future is changing, and how you can innovate for it. Matt Phillips: Innovation Expert Matt Phillips is president of management consulting firm Phillips & Co. Launched in 2003, their area of expertise is Breakthrough Strategy - the development of innovative new products, services and experiences. Their clients include Paramount Pictures, Dell, Hyatt, Bath & Body Works, SC Johnson, major ad agencies and innovation-driven mid-sized companies. Matt holds an MBA from the Kellogg School of Management and is a graduate of The Second City’s advanced program in improvisation. In addition to consulting, he has given keynote addresses on the creation of breakthrough experiences around the world. Connect with Matt Phillips & Co. LinkedIn Related Content Soho Grand Betabrand Best Made Sponsor Message Want to bring “mind-blowing” customer service training to your team? CTS Service Solutions offers a half-day in-person workshop designed to motivate and educate your customer-facing team members. Using energy, excitement, and interaction, our workshop helps frontline teams embrace a customer-centric outlook, then — using the principles from our book Be Your Customer’s Hero — gives them the skills and confidence they need to handle any service interaction. Don’t leave your frontline team hanging… Give them the training they deserve. Learn more at customerheroworkshop.com, that is customerheroworkshop.com. Take care of yourself and take care of your customers. Learn more about your ad choices. Visit megaphone.fm/adchoices