072026 ~ Process Points to Better, Less Expensive Care - Andy Hetzel

July 20, 2026 ~ Lucy Ann Lance is joined by Andy Hetzel, VP of Corporate Communications, Blue Cross Blue Shield of Michigan. BCBSM is updating its approval process to ensure members receive appropriate care at lower costs. The company cut prior authorization requirements by 20% and now uses digital systems for faster decisions. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.