074- Having Tough Conversations with Clients

Topics on this episode: Update on business in Missouri Hard Conversations are….hard! Decide they're worth having Be direct AND specific Make eye contact and watch your body language Watch your language Offer a solution Managing your emotions Be empathetic Allow for their questions Have an exist strategy Plan out the conversation Main takeaway? It sounds disingenuous, but plan out the hard conversations before they happen as much as you can, to help control your emotions and stick to the story and the facts. Check out Start. Scale. Sail. and use PSC20 for 15% off. Other Resources: Small Business Boss Read the full transcript here Give us a call! (636) 364-8260 Check out our Resources page Follow us on: Instagram, Facebook, Twitter Subscribe on iTunes, Spotify, Google, Stitcher, & TuneIn Email us at: [email protected] Support Pet Sitter Confessional