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075: Human agent & AI cohesion in the contact center. What will it take? episode artwork

EPISODE · Jun 20, 2025 · 23 MIN

075: Human agent & AI cohesion in the contact center. What will it take?

from Deep Learning with PolyAI · host Damien Smith

Send us Fan MailNikola and Damien are back to discuss the ongoing evolution of AI in the contact center industry. We'll explore whether AI is truly replacing human workers or simply augmenting their capabilities, covering Klarna's automation efforts and recent Gartner predictions, and analyzing the challenges and opportunities in implementing AI solutions. We touch on essential aspects of project management, customer service strategies, and the future of AI integration in contact centers. Join us, or be assimilated!Follow PolyAI on LinkedInWatch this and other episodes of the Deep Learning pod on YouTube

Episode metadata supplied by the publisher feed · Published Jun 20, 2025

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075: Human agent & AI cohesion in the contact center. What will it take?

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