#078 - Hospitality Meets Paul Spencer - The Epic Operations Director

Episode 78, the day that Hospitality Meets ACTUALLY MET SOMEONE.Yes, this week, we got some actual face to face time with the epicness that is Paul Spencer, Operations Director at Locke (https://www.lockeliving.com). He shared some time with me out of his more than hectic schedule at the beautiful Bermonds Locke, one of the newest properties in the ever expanding Locke portfolio.Paul is all action from the get go and you can tell he's abundantly passionate about what he does which means we get through loads in our short time, including:-BermondseyPeople and cultureSchoolStarting as a chefMoving to front of houseLearningThe support networkMentorsWorking from portacabinsDealing with clashesTaking the first GM roleMoving aroundGolfLondonBeating your revenue manager on ratesIHGBeing out of your depthLearning lessonsFinding your homePaul is one of Hospitality's inspirational leaders and I found his energy infectious for all the right reasons. Our chat also made me realise that I need to upgrade my "out and about" kit.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy