08 AMEC - Importancia del Mapeo de Viaje

What this episode covers

En este capitulo del podcast escucharás a nuestra Directora, Marta Santiago junto con Sara Revilla, quien cuenta con diversos estudios a nivel posgrado y especialización orientados a Liderazgo, Manejo del Cambio y Gestión de Empresas por la Universidad Iberoamericana y el Tecnológico de Monterrey. Sara cuenta con más de 20 años de experiencia en Atención y Experiencia a Clientes en empresas como IBM, Brightstar, Wesay y actualmente en Medallia como Customer Success en Latinoamérica. En este podcast nos compartirá la importancia del Mapeo de Viaje y su frecuente revisión para la mejora de la Experiencia del Cliente. ¡Gracias por ser parte de la Familia AMEC!

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Frequently Asked Questions

How long is this episode of El Podcast de Experiencia del Cliente?

This episode is 23 minutes long.

When was this El Podcast de Experiencia del Cliente episode published?

This episode was published on March 27, 2023.

What is this episode about?

En este capitulo del podcast escucharás a nuestra Directora, Marta Santiago junto con Sara Revilla, quien cuenta con diversos estudios a nivel posgrado y especialización orientados a Liderazgo, Manejo del Cambio y Gestión de Empresas por la...

Can I download this El Podcast de Experiencia del Cliente episode?

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