09. Boundaries vs. Contracts and How We Handle Both in Our Businesses

As a biz owner, you’re gonna have to learn how to set clear AF boundaries with clients and enforce consequences when clients don’t do what they’re supposed to do. But… those things take practice and can feel intimidating to do, especially if you’re someone who worries about coming across as “mean.” In today’s episode of Unfiltered, we’re spilling all of our thoughts on boundaries. What they are, how they’re different than contractual agreements, how to communicate clear expectations to clients, the types of boundaries we’ve set in our businesses (like not tagging clients we’re in the process of working with), and more. As always, it’s one spicy conversation that’s completely unfiltered. Enjoy! Episode highlights: 06:51 - What boundaries even are and how they’re totally different from contractual agreements 13:17—16:47 - Why it’s best to avoid working with anyone who asks for you to make an exception to your process/contract 18:25—23:18 - The importance of communication with clients—from communicating potential consequences to communicating personal boundaries 24:23—34:54 - The #1 thing to remember when clients violate a contract 35:12—42:25 - Why we don’t post about the clients we work with (until a project is finished 42:33—54:31 - Boundaries we have and communicate to our clients about tagging them in stories and sending them gifts 55:14—01:06:07 - Boundaries we have around work/life balance 01:06:10—01:08:34 - A reminder that boundaries and self-care are never an excuse for providing a bad client experience or dropping the ball on client work   If you have any thoughts, feedback, or agreements/disagreements pop on over to Alethea’s podcast page on her website (there’s a feedback form at the very bottom!). Don't forget to connect with us on Instagram! Find Han (@hannahreed.co), Fran (@thepassionscollective), and Alethea (@copywithspice).