093 - How can I get the discussion going without it leading to arguments?

Often to get to the heart of a problem or strategy, you need to create an honest and open exchange of views, yet you don't want it to tip over into an argument or the participants becoming overly emotional. In this podcast, Paul explores this with experienced facilitators Richard and Rob to find out how they find the balance, getting everything on the table, even surfacing controversial opinions, while ensuring the group works together and continues to support each other.