094: Find And Fix Customer Frustration

from Retail Transformation Show with Oliver Banks

Customer experience (CX) is an ongoing hot topic but we neglect and ignore the frustrations that irritate customers and turn them into detractors and into the hands of competitors. Listen to this podcast episode with Oliver Banks to discover the root causes of customer frustration and how to find and fix the frustrations that your customers face. The post 094: Find And Fix Customer Frustration appeared first on OB&Co.

Episode metadata supplied by the publisher feed · Published Aug 10, 2020

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094: Find And Fix Customer Frustration

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This episode is 24 minutes long.

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This episode was published on August 10, 2020.

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