095: The Human Element Still Matters
from Frictionless Innkeeper Podcast Hosted by Steve Short
Technology continues to reshape hospitality, but the personal connections that make guests feel genuinely welcomed and cared for remain just as important. In this episode, Lucy Lewand, a hospitality consultant with Happy Hospitality Solutions, draws on more than 40 years in hospitality to explore the human side of the guest experience. She shares ways to create meaningful interactions throughout the guest lifecycle for maintaining the human connection. We are very thankful to Lucy for sharing her insights with us. You can learn more about Happy Hospitality Solutions at happyhospitalitysolutions.com. Our podcast is presented by the Frictionless Guest App, the digital concierge that helps your guests live like locals. To learn more, visit frictionlessguest.com.
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