EPISODE · Aug 31, 2020 · 38 MIN

097: Customer Centric Cultures

from Retail Transformation Show with Oliver Banks

Whilst we talk of customer centricity in retail, very few really achieve this. But to become customer centric it is critical to have a corporate culture that supports and drives this. So in this podcast episode of the Retail Transformation Show, Martin Newman, the Consumer Champion, explores the culture characteristics and changes required to drive this forward. The post 097: Customer Centric Cultures appeared first on OB&Co.

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097: Customer Centric Cultures

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