#097: How To Fire Therapists Without Burning Bridges (Feat. Rafi Salazar)

This week on Strata Stories, Paul meets with Rafi Salazar, OT, and CEO of ProActive Rehab & Wellness. Rafi brings a grounded, real-world perspective on leadership that every clinic owner needs to hear.They unpack the challenges and opportunities of leading people well, especially when the stakes are high.Inside this episode:1. The conversations that actually improve employee retention2. What to do when it’s time to let someone go—with clarity and respect3. How to lead your team through a major EMR/Billing transition (without chaos)Rafi reminds us that trust isn’t built during easy times—it’s built in how we handle the hard ones.Strata Stories are conversations between Strata's CEO, Paul Singh, and leaders in the OT & PT world. We interview practice owners, therapists, consultants, and coaches disrupting healthcare to make a positive change!If you'd like to learn more about Strata EMR & Billing and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with our team!If you have any questions, send us a note [email protected].