#099 - Hospitality Meets Tom Ross - The Hotel Group Operations Director

Episode 99 (We're nearly there) and boy do I have another hum dinger for you today.I got some time with the Wonderful (that will stick now) Tom Ross, Group Operations Director at The Pig Hotels (https://www.thepighotel.com/).Tom's story is epic and we cover off loads including:-The wonderful Tom RossAwardsEventsBeing born into the industryGetting the startMoving to the USAUsing the industry to travelMoving to the Napa valleyMaking people feel welcomeThe Relais Chateaux BookThe French LaundryBack to the UKSerendipityRetentionHotelier of the year awardLet people flyBadly behaved guestsKnittingThe Monotony of ExcellenceAnd so much more.Tom chats with amazing energy and passion throughout and is yet another indication of where this industry can take you with a bit of graft and a bit of focus.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy