1.6: Trent Mosley & Jaclyn Van: Every Customer Experience Begins with a Conversation

On this show, you've learned how to leverage conversations to build brand awareness and to book a meeting. But what about after the customer signs? Once that contract gets submitted, the conversation is really just getting started, and Drift's enterprise account executive, Trent Mosely, and enterprise customer success manager, Jaclyn Van, know this best.So in the spirit of Valentine's Day, we're highlighting the sales and customer success relationship. Drift's Trent and Jaclyn (fondly known as JV) join Sammi to talk all about how they work together to create a seamless customer experience that never misses a beat. Hear how Trent uses emojis to show his appreciation, why every sales message should be written with the long-term health of the customer in mind, and some of the biggest mistakes Trent and JV have made -- and how they've fixed them.Like this episode? We'd love it if you could leave us a ⭐️⭐️⭐️⭐️⭐️⭐️ review! And make sure to subscribe, so you never miss an opportunity to learn more about starting conversations in the Revenue Era.You can connect with Sammi and the Drift Podcast Network on Twitter @sammireinstein,@DriftPodcasts, and Trent and Jaclyn on LinkedIn.