1,923 - How to Elevate Customer Service in 2025: The Power of Being Present

Is technology making us worse at customer service? Let’s explore why “don’t talk to me like you’re texting” might be the motto we all need this year. In this episode of the Multifamily Collective, Mike Brewer shares insights from a recent interview highlighting a growing challenge in customer service: the lack of presence in conversations. Mike discusses how distractions—whether from social media, notifications, or the pressure to multitask—erode communication quality in customer service and beyond. He challenges leaders and teams to prioritize active listening, thoughtful responses, and genuine engagement in every interaction. Tune in to find some tips for staying present in 2025 and setting yourself apart by delivering exceptional customer experiences. If you’re ready to stand out in a world of distractions, like this video, subscribe to the channel and hit the notification bell for more insights on leadership, customer service, and the multifamily industry. For more engaging content, explore our offerings at the https://www.multifamilycollective.com and the https://www.multifamilymedianetwork.com. Join us to stay informed and inspired in the multifamily industry!