1. How to Communicate in Turbulent Times

After a year as turbulent as 2020, there is one word Melissa has in mind: Restoration. In the inaugural Smart Talk Series episode, Melissa reflects on the lessons learned in 2020 and how communicating during tough times challenges professionals.Topics covered: - Silver linings from 2020 - How to communicate with your audience - Adaptable crisis management - Evaluating your processes to create meaningful change - Next steps for restoration throughout 2021 Actions to take: - Establish a one-word theme for 2021 - Don't forget to remember the "why" when you lay out the "how" - Embrace our new hybrid world - Plan with pencils - Diversify your approachResources mentioned: - My Intent Project: https://myintent.org/ - Maslow's Hierarchy of Needs: https://www.simplypsychology.org/maslow.html - - -Meals on Wheels San Antonio: https://www.mowsatx.org/