10/09/19 Chatbots and Conversational AI

Is it ethical to use AI (artificial intelligence) that pretends to be human? Is it right to give someone a machine when they want or, at least think they want a human? Peggy says many organizations are realizing the benefits of automated self-services, with predictions that the market will grow. Still, she asks the tough questions including: Is it ethical?http://peggysmedleyshow.com