10-4-22 – How To Implement Your Net Promoter Score Program

This podcast is sponsored by SBS Accounting & Advisors.  Use the promo code FLASH and get 20% off your set up fee!  https://sbsaccountants.com/.---------- NEWS ROUNDUP1The August personal consumption-expenditures price (or PCE) index rose faster than experts predicted, up 4.9% from a year ago.Consumer spending increased in August by 0.4%, after falling by 0.2% in July.The manufacturing sector, which accounts for 12% of the US economy, slowed significantly last month.The Atlanta Federal Reserve’s GDPNow tracker has revised its forecast for the US gross domestic product for 3Q2022 upward to 2.3%.https://www.cnbc.com/2022/09/30/pce-inflation-august-2022-inflation-accelerated-even-more-than-expected-in-august.htmlhttps://www.marketwatch.com/story/consumer-spending-barely-rose-last-month-after-factoring-in-high-inflation-11664542525https://www.reuters.com/markets/us/us-manufacturing-activity-slowest-almost-2-12-years-september-ism-2022-10-03/https://tradingeconomics.com/united-states/business-confidencehttps://www.atlantafed.org/cqer/research/gdpnow----------  2The US Treasury Department said last week that it is creating a database of small businesses and their owners and beneficiaries, in an effort to prevent criminals from unlawfully hiding assets.https://fortune.com/2022/09/29/biden-treasury-department-small-business-database-money-laundering/https://home.treasury.gov/news/press-releases/jy0979https://www.fincen.gov/beneficial-ownership-information-reporting-rule-fact-sheet---------- 3A new study from Homebase finds that workers at small companies have higher job satisfaction than workers at large ones.https://www.law.com/dailybusinessreview/2022/09/30/small-businesses-have-a-unique-advantage-as-labor-shortage-persists/https://joinhomebase.com/wp-content/uploads/2022/09/Homebase-Future-Local-Work-Small-Business-Wins-People-First.pdf---------- FEATURE – How To Implement Your Net Promoter Score ProgramThe NPS is a vehicle that should help drive your business to become more customer-centric.Depending on what you sell and how you sell it, you may need to ask your customers at numerous places along the buying journey the NPS question.Automate the analyzing and distribution of the results to your team.Breaking down the NPS by departments, individual customer-facing employees, and customer segments is also useful. NPS Calculator:  https://www.npscalculator.com/en---------- I would love to hear from you! Please email me at [email protected]</----------Email me at [email protected] give me feedback on the podcast.Show web site:  www.smallbizflash.com