#10: How Do I Handle Questions From Clients I Don't Know The Answer To?

Episode 10 How Do I Handle Questions From Clients I Don't Know The Answer To? 01: 02 - It’s Okay to Not Know the Answer 01:34 - Making a Lie and Making Something Up 02:49 - Faking That You Know the Answer 02:58 - The Temptation to Lie Without Lying 05:05 - Cultivating the Fear Response 06:05 - Clients May Start Doubting You 07:43 - Don't Be Afraid that You Don't Know the Answer 07:58 - Protecting Your Integrity 09:33 - Charging Clients for the Extra Work Outside of the Sessions 11:20 - Determining the Value of Your Extra Work 13:28 - What to Do When You Don't Know the Answer 15:09 - Having Resources that You Trust 19:38 - Relying on Experts and Other Professionals 21:05 - Having a Niche and Connecting with the Right People 24:58 - Taking Time to do Research to Determine if Something is Missing 26:34 - Helping Clients Think and Ask Questions to Have Better Understanding 27:36 - Providing Value to Clients Resources mentioned in this episode: Internal Revenue Service Website: https://www.irs.gov/ Knowledge Center in Launch: http://financialcoachesnetwork.com/knowledge-center. AFC: https://www.afcpe.org/certification/accredited-financial-counselor/ Want help building or growing a successful financial coaching business? Find resources below based on where you’re at in your journey: Deciding whether Financial Coaching is right for you? Join our free Facebook Community with over 5000 current and aspiring financial coaches! https://www.facebook.com/groups/financialcoachescommunity Already decided you’re going to be a Financial Coach and want to learn more? Get 30+ tips and best practices in our free 8-part email series! https://www.financialcoachesnetwork.com/pre-launch-email-series Ready to Launch your Financial Coaching business? Join FCN Launch, our step-by-step program that will help you successfully launch your business in four months and grow it to a consistent part-time income. https://www.financialcoachesnetwork.com/launch Are you already coaching clients and want to grow your business to a full-time income? Join FCN Grow, our program that helps you scale your business to a full-time income. https://www.financialcoachesnetwork.com/grow