#10 Il cliente cambia canale

from Customer Service Culture · host Paolo FABRIZIO

I momenti salienti di questo Podcast:0:46 L'evoluzione del CRM (Customer Relationship Management).1:20 3 trend e statistiche nell'articolo di Social Media Today.2:20 Anno 2016: fine del dominio del telefono?3:10 Il cliente vuole decidere3:55 Il Servizio Clienti con i Social Network: timori e perplessità.4:50 Case study: KLM un Social Customer Care "da cani" Leggi l'articolo completo –> http://bit.ly/1rpDpvu

Episode metadata supplied by the publisher feed · Published Sep 25, 2014

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#10 Il cliente cambia canale

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