#10 Il cliente cambia canale - Customer Service Culture |...

What this episode covers

I momenti salienti di questo Podcast:0:46 L'evoluzione del CRM (Customer Relationship Management).1:20 3 trend e statistiche nell'articolo di Social Media Today.2:20 Anno 2016: fine del dominio del telefono?3:10 Il cliente vuole decidere3:55 Il Servizio Clienti con i Social Network: timori e perplessità.4:50 Case study: KLM un Social Customer Care "da cani" Leggi l'articolo completo –> http://bit.ly/1rpDpvu

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Frequently Asked Questions

How long is this episode of Customer Service Culture?

This episode is 5 minutes long.

When was this Customer Service Culture episode published?

This episode was published on September 25, 2014.

What is this episode about?

I momenti salienti di questo Podcast:0:46 L'evoluzione del CRM (Customer Relationship Management).1:20 3 trend e statistiche nell'articolo di Social Media Today.2:20 Anno 2016: fine del dominio del telefono?3:10 Il cliente vuole decidere3:55 Il...

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