10 - Ohad Greenshpan: Enhancing Customer Experience: The Power of Predictive Analytics in E-Commerce

In this episode of AI & Data Driven Leadership, Dean Guida speaks to the Co-Founder and CTO of Wandz.ai, Ohad Greenshpan. Ohad discusses the evolution of his company, highlighting its innovative CX platform that uses predictive models to understand and enhance customer behavior. He shares a case study with Abercrombie & Fitch, demonstrating significant improvements in conversion rates through targeted messaging. The conversation also covers the importance of timing, data requirements, and the psychological impact of generative AI. Ohad emphasizes creativity and problem-solving as key skills for success in technology.Check out Ohad's work HERE.Connect with Ohad on LinkedIn HERE. Think you'd be a great guest on the show? Apply HERE.