10 The Way to Be Confident in Your Policies (w/ Tiffani Smith)

Tiffani is back by popular demand! We talk about being confident in your policies in order to protect your business, produce efficiency, and increase satisfaction! We both share examples and stories of how confident policies helped our studios. We discuss many tips on how to be confident including: explaining the protection, efficiency, and satisfaction to clients; practicing in front of a mirror (yes, really!); role playing; telling clients you'll get back to them so you have time to think; keeping it brief; and combining confidence with kindness! Tiffani reminds us to make policies that are easy it implement and easy for clients to follow. Be sure to communicate your policies clearly, and be open to refining them as needed.  Check out our previous episode with Tiffani: Episode 3 - The Way to Do Away With Makeup Lessons And Clinton's solo episode on how to do a flat rate tuition: Episode 7 - The Way Flat Rate Tuition Can Minimize Stress Tiffani's Facebook Group:  Piano Teachers Gotta Do it (Policies, calendars, schedules, recitals, billing, marketing, etc., etc. There's so much to do...Let's help each other out!)