10. Why your getting Customer Service ALL WRONG!

I'm delighted to welcome to the show, my good friend - International Change Management Consultant, and Culture connoisseur Gemma Toner. I've known Gemma since we worked together in 2013, and have always taken my hat off to her exceptional knowledge, background, and in-depth understanding of people, culture, and behaviour.  For a number of years, she was the lead consultant for one of the UK's leading Customer Service Training providers (specialising in supporting Telesales businesses) and has subsequently gone on to become a lead consultant in behavioural; change management at Achieving Breakthrough. Today, we grabbed a zoom call together to discuss why Customer Service departments should be closed!  The importance CULTURE plays in forming a Customer Experience And how EVERYTHING starts and ends with a conversation! I'm delighted to bring to you, some exceptional insight on WHAT makes people who we are, and how attitudes, culture, values of the individual and the business as a whole, are key to creating a culture where customer experience is at the forefront of every thought action and deed both inside and outside the companies 4 walls.  You can connect with Gemma via LinkedIn: https://www.linkedin.com/in/gemmatoner/ Brought to you as part of our mission to help and support 1,000,000 Business Owners to ADDAZERO to their Personal Disposable Income!  Want to know more? Visit www.MyTrueNORTH.Biz