EPISODE · May 1, 2009 · 10 MIN
100-Adopt a Resident
from Clintcast · host Clint Maun
In continuing discussion regarding "passing the survey", one particularly helpful tactic that is effective in improving customer service, even beyond the survey, is an "Adopt a Resident" program. This helps to elevate your customer care from interdisciplinary to trans-disciplinary - a major success!
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This episode was published on May 1, 2009.
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