EPISODE · Jan 4, 2017 · 24 MIN
102: Michael Beck: I saw the impact of caring about people
from Fast Leader Show | Customer Experience Leadership
Michael Beck was the executive director of a 500-person law firm. But his operating philosophy of listening to people’s concerns and eliciting their input was not matched by the attorney’s in the firm. After butting heads with the micro-managing and dictatorship, Michael decided he could make a greater impact in a different way.
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102: Michael Beck: I saw the impact of caring about people
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