102: Michael Beck: I saw the impact of caring about peopl...

What this episode covers

Michael Beck was the executive director of a 500-person law firm. But his operating philosophy of listening to people’s concerns and eliciting their input was not matched by the attorney’s in the firm. After butting heads with the micro-managing and dictatorship, Michael decided he could make a greater impact in a different way.

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Frequently Asked Questions

How long is this episode of Fast Leader Show | Customer Experience Leadership?

This episode is 24 minutes long.

When was this Fast Leader Show | Customer Experience Leadership episode published?

This episode was published on January 4, 2017.

What is this episode about?

Michael Beck was the executive director of a 500-person law firm. But his operating philosophy of listening to people’s concerns and eliciting their input was not matched by the attorney’s in the firm. After butting heads with the micro-managing and...

Can I download this Fast Leader Show | Customer Experience Leadership episode?

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