104 : Why You Need A Customer Loving Folder

When you do a great job with your clients, they'll want to share with you and when they do... keep a record of it! Keep a record (electronic or physical) of the great things customers say about you! This is important for many reasons including 1. It can be a positive reminder to you of the great work you are doing and create on going motivation, especially if you're going through a harder time in your business. 2. It's awesome to share with any team members you have so they can feel recognised for their contribution. 3. If it's a physical display (eg my chiropractor) it's a great influence (social proof) and reminder to other customers of your ability and skill! If they only tell you verbally, ask them to put it in writing - into your fb group, as a linked recommendation or testimonial. With their permission you can share these with others.